Terugbetalingsbeleid
Return Policy
Customers are defined as people who have made a purchase from www.econitaly.com Under European law, you have a 14-day right of withdrawal. The days are counted from the day that you, or a designated third party, take physical possession of the item. If you wish to return an item, we kindly ask you to include a covering bill clearly stating your NAME and the ORDER NUMBER. This will speed up the processing of your return. You can find a sample letter at the bottom of this page.
The item to be returned must be in the possession of Econ within 14 days. The address:
Econ Belgium
Beekstraat 20
9140 Temse
You have to pay the shipping costs. You are responsible for the package being delivered to the correct address that the products arrive undamaged. The product is in its original packaging and any labels are still attached. There are no traces that the item has been used (in case of traces of use, the product will NOT be taken back).
Costs of returning & refunding purchase price
If you revoke the agreement within 14 days and the package is back in our possession within 14 days, you will receive the purchase price of the product back within 5 working days. Costs for this return shipment are the responsibility of the customer. Whichever method of delivery you choose, you are responsible for ensuring that the package is returned to us. We may wait with refunding until we have received the goods back. In the event that the package is lost, please contact the appropriate delivery service. The purchase amount will not be refunded by us in that case. In this case you can make a claim with the delivery service.
We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any case, no charges will be made for this refund. Returns are processed within 5 working days. You can see this on your payment source. Please note: in case of credit card payment, a return booking is often only visible to you on your credit card statement at the end of the month/term.
Exchange
If you would like a replacement product, you will need to place a new order.
Decline in value
If damage has occurred to the product, and it can be shown that more has been done to the product than would be expected to judge whether you want to keep it, the cost of this damage will be borne by you. The packaging may have been opened. However, the product may not contain any stains, (smoke) odors or other damage. If there is wear or damage, Econ is entitled to offset that damage against the amount to be refunded.
Term: 14 days reflection period
During the cooling-off period the consumer will handle the product and its packaging with care. The product will only be unpacked to the extent necessary to judge whether the product will be retained.
Delayed or lost parcel
If a package has not been delivered, an investigation will be conducted. This can take up to 2 weeks. Depending on the investigation, it will be decided whether the responsibility lies with the delivery service or with the shop. In the former case, you can claim the package from the delivery service. In the latter case, the shop will come up with the solution. It is not automatically the case that the shop will refund the package or resend the product. If a parcel has been signed for, the legal requirement to deliver a parcel has been met and you can submit your claim to the appropriate delivery service. If a package has been delivered with track&trace and the package is lost, you can file a claim with the delivery service. Econ will assist you by providing all the information you need.
If you have paid by credit card or paypal, you are often entitled to purchase protection from this payment service.
Customers are defined as people who have made a purchase from www.econitaly.com Under European law, you have a 14-day right of withdrawal. The days are counted from the day that you, or a designated third party, take physical possession of the item. If you wish to return an item, we kindly ask you to include a covering bill clearly stating your NAME and the ORDER NUMBER. This will speed up the processing of your return. You can find a sample letter at the bottom of this page.
The item to be returned must be in the possession of Econ within 14 days. The address:
Econ Belgium
Beekstraat 20
9140 Temse
You have to pay the shipping costs. You are responsible for the package being delivered to the correct address that the products arrive undamaged. The product is in its original packaging and any labels are still attached. There are no traces that the item has been used (in case of traces of use, the product will NOT be taken back).
Costs of returning & refunding purchase price
If you revoke the agreement within 14 days and the package is back in our possession within 14 days, you will receive the purchase price of the product back within 5 working days. Costs for this return shipment are the responsibility of the customer. Whichever method of delivery you choose, you are responsible for ensuring that the package is returned to us. We may wait with refunding until we have received the goods back. In the event that the package is lost, please contact the appropriate delivery service. The purchase amount will not be refunded by us in that case. In this case you can make a claim with the delivery service.
We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any case, no charges will be made for this refund. Returns are processed within 5 working days. You can see this on your payment source. Please note: in case of credit card payment, a return booking is often only visible to you on your credit card statement at the end of the month/term.
Exchange
If you would like a replacement product, you will need to place a new order.
Decline in value
If damage has occurred to the product, and it can be shown that more has been done to the product than would be expected to judge whether you want to keep it, the cost of this damage will be borne by you. The packaging may have been opened. However, the product may not contain any stains, (smoke) odors or other damage. If there is wear or damage, Econ is entitled to offset that damage against the amount to be refunded.
Term: 14 days reflection period
During the cooling-off period the consumer will handle the product and its packaging with care. The product will only be unpacked to the extent necessary to judge whether the product will be retained.
Delayed or lost parcel
If a package has not been delivered, an investigation will be conducted. This can take up to 2 weeks. Depending on the investigation, it will be decided whether the responsibility lies with the delivery service or with the shop. In the former case, you can claim the package from the delivery service. In the latter case, the shop will come up with the solution. It is not automatically the case that the shop will refund the package or resend the product. If a parcel has been signed for, the legal requirement to deliver a parcel has been met and you can submit your claim to the appropriate delivery service. If a package has been delivered with track&trace and the package is lost, you can file a claim with the delivery service. Econ will assist you by providing all the information you need.
If you have paid by credit card or paypal, you are often entitled to purchase protection from this payment service.